Frequently Asked Questions


Shipping and Delivery

Where do you ship from?

All orders are shipped from Alberta, Canada.

How long will it take to process my order?

Each order is carefully prepared and packaged by hand. Please allow 7-10 business days for your order to be processed and shipped.

International Orders

Do you ship internationally?

Yes, I ship to most international destinations (excluding the EU).

Do you ship to the EU?

At this time, I am temporarily pausing all shipments to the European Union due to the new Packaging and Packaging Waste Regulation (PPWR), which came into effect on August 12, 2026. As a small independent business, I am currently unable to meet these new regulatory requirements.

I hope that the regulations will evolve to better accommodate small businesses in the future, at which point I would love to resume shipping to the EU. Thank you for your patience and understanding in the meantime!

What about orders shipped to the U.S.?

Due to the newly imposed 50% U.S. tariffs on Canadian exports, orders shipped to the United States may be subject to additional tariff and customs charges.

If you choose to place an order from the United States, you are responsible for covering any applicable tariffs or additional customs fees. After your purchase, I will contact you directly with the applicable amount and provide an invoice for the additional charge.

I understand that these additional costs may be frustrating, and I sincerely appreciate your understanding and continued support of my work.

Will I have to pay customs or import fees?

International orders may be subject to customs duties, taxes, or import fees once your package arrives in your country. Please note that these fees are the responsibility of the buyer.

Returns

What is your return policy?

Each artwork is created and packaged with care, and all sales are final. However, if your order arrives damaged, please contact me and we'll find a solution.

Mail Club FAQ

Billing

  • Cost: $14 CAD/month for Canada & U.S. residents, and $16 CAD/month for international subscribers (to help cover the higher postage cost).

  • Sign up Deadline: Sign-up by the 20th to receive the current month’s letter. For example, to receive March’s letter, sign up by March 20th. Sign-ups after the 20th will receive the following month’s mail club.

  • Subscription Renewal: Your subscription renews on the same day each month. If your subscription starts on the 29th, 30th, or 31st, it will renew on the last day of shorter months.

  • Cancel a Subscription: Cancel anytime through your customer account, making sure to do so before your next renewal.

Shipping & Delivery

  • Mailing: Letters are mailed during the last week of each month.

  • Delivery Standards: Please allow 6 business days for Canada & U.S. delivery and 10 business days for international delivery. Please note that delivery times are estimates and cannot be guaranteed.

  • Tracking: Letters are sent without tracking to keep the subscription affordable.

  • Lost or Damaged Mail: If your letter is lost or arrives damaged, please reach out and I’ll be happy to assist you.